Terms and Conditions
'The Property' refers to your chosen holiday rental: either Pepper Cottage, Mountain Cottage or The Roost.
The contract is for a short-term holiday rental of The Property made between the client and the owners, the Coley Family, binding from such time that booking is made and inclusive of all the following conditions.
By making a booking the client contracts on behalf of himself/herself and all those in his/her party and represents that he/she has the authority to accept these conditions on behalf of and binding upon all guests in his/her party.
Bookings are accepted on the understanding that the property is taken for holiday purposes only and that, excepting babies, the number of people in each property is limited to that entered on the booking form, unless otherwise authorised, by the owners.
The client and any friends or family of the client visiting the property while the client is staying there must adhere to the conditions of the contract, including the rules and procedures contained in the information folder provided in the property. If inviting friends to visit the client must first seek the permission of the owners.
A deposit of 20% of the cost is payable on booking, this deposit is non-refundable. Bookings are provisional until a deposit is received and are held for 48 hours.
The balance shall be payable three weeks before the commencement of the rental. Non-payment of the balance of the rent on or after the due date may be construed as a cancelation of the contract by the client.
In the event of a cancelation the total or partial cost is payable based upon the time until start of stay at the below rates:
- 100% refundable if cancelled 7 days or more before arrival.
- 0% refundable if cancelled after.
Any cancelation made by the client for whatever reason shall be in writing and addressed to the address on the website. On receipt of the notice of cancelation the owners will seek to re-let the property for the period of booking.
At any point prior to arrival or during your stay, your booking can be terminated/canceled at the owners discretion. For any cancelation made prior to arrival, you will receive a full refund of the balance paid to date, any other assistance is at the owners discretion and should be treated as a gesture of good will.
For any termination made during a stay, you will have one hour from the notice of termination to leave the property, and dependent upon circumstances, maybe entitled to a partial refund for the remaining nights.
If you are no longer able to make your original booking date we offer a date change service, once booked you can change your booking to an any alternative and available dates within 3 months of your original arrival date. If the change is made 6 or more weeks prior to arrival then the cost is an admin fee of £25 plus any extra seasonal price difference that may apply. If the date change is within 6 weeks of arrival the in addition to the admin fee and price difference, there is a extra fee equivalent to 25% of your original booking.
A date change is only confirmed once any fees have been received and new dates confirmed in writing.
An extension of a trip can be made for free at any point pending approval from the cleaning company, receipt of extra payment and availability.
Period of Hire
Rentals for The Property commence at 4pm on the day of arrival and terminate at 11am on the day of departure.
Right of Entry
Whilst respecting the reasonable privacy of the client, the owners of The Property reserve the right to access the property at all times, if necessary, for repairs and emergencies.
Care of the Property
The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.
Breakages or Damage
The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client.
The client is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for damage caused by the client.
Rules and Procedures
Clients are required to observe the rules and familiarise themselves with the procedures contained in the digital guide provided in each property.
Smoking is not permitted anywhere inside The Property
A maximum of two dogs are permitted in The Property subject to prior arrangement with the owners and the following conditions.
Dogs are not permitted on the furniture.
If dogs are left unattended they should be secured in a crate.
The client must clear up after the dog promptly in the garden and dispose of bagged waste in an exterior bin.
The client is responsible for any damage howsoever caused by their dog and liable to reimburse the owner for any replacement or repair thereby necessitated. The owners reserve the right to terminate the contract if the behaviour of the client's dog is considered unacceptable.
The owners of The Property are not liable for any loss or damage to any client's property or any property belonging to a member of the client's party howsoever caused.
The client or members of his/her party cannot hold the owners of The Property liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.
The owners of The Property will follow government guidance and work with our cleaning company to fully comply with efforts to minimise the ill effects of coronavirus, this may mean your booking is cancelled in which case you are entitled to a full refund.
If you choose to cancel your booking due to coronavirus you can also get a full refund regardless of booking source or cancellation policy, as long as you cancel 7 days prior to arrival. This applies to all bookings in 2020 but does however exclude any extra fees such as Airbnb service charge or credit card fees.