During these difficult times, we understand that guests have extra questions and concerns regarding their trip, below we hope to answer your most common questions but of course please get in touch with us if you have any further enquires:
Are you currently open?
We will re-open in December 2nd.
I am travelling from X what would you advice?
The emphasis is on you as a guest to follow local guidance in relation to travelling, we are not in a position to police this.
Broadly anyone travelling from England in Tier 1 or 2 are free to travel to Cumbria, anyone from England Tier 3, Scotland or Wales should check their local advice and decide accordingly.
What do the tiers mean for the Lake District?
Cumbria is currently in Tier 2 (High) in relation to your stay this means:
- You can't socialise with other households indoors
- You can meet in a group of up to six outside
- Shops will be open.
- Pubs and bars can only open if they serve substantial meals. Alcohol can be served with that meal
Are you accepting new bookings?
We are currently accepting bookings and we have relaxed our booking conditions so the balance now only needs to be paid 3 weeks before arrival and all payments are fully refundable if cancelled with at least 7 days notice.
What notice do I need to provided to cancel for a full refund?
We ask for a minimum of 7 days notice so we can inform the cleaners and update our records.
What guarantees can you offer on cleaning?
We work with Orian Property Services who are a large Cumbrian cleaning company who prior the coronavirus received very high praise for the standard of cleaning they have provided in our cottages; with Pepper Cottage rated 4.9/5 and Mountain Cottage 4.8/5 on Airbnb for 'cleanliness'. Going forward they will continue to offer this great service but also focus on contact surfaces such as light switches.
I have a booking later in the year when hopefully travel restrictions will be lifted, what are you putting in place to help ensure a safe environment?
In a statement our cleaning company has said:
'In terms of the way in which we deliver our services we are providing all of our staff with additional protective equipment, specific training regarding revised working methods and sanitising products, enhanced cleaning processes focussing on specific risk areas and significant changes to the way in which staff travel to customer sites. The travel arrangements involve restricting the number of staff be able to travel in vehicles, continual decontamination and maintaining tight groupings of staff that work together in bubbles. We have also implemented a range of significant changes to the laundry operation to ensure that we can continue to support the changeover requirements.'
Are prices increasing due to greater domestic demand for holidays?
No, we have decided to freeze our prices for 2020 and 2021 as part of our commitment to our guests and promote sustainable tourism in Cumbria.
Updated 26th November 2020