We are excited to be open again! We have been working on how we can minimise the impact of coronavirus an ensure that you have a safe, comfortable and relaxed break at our cottages you will find:
During these times, we understand that guests have extra questions and concerns regarding their trip, below we hope to answer your most common questions but of course please get in touch with us if you have any further enquires:
How is the area affected by COVID?
Like many part of the UK, staff shortages mean that hospitality venues are struggling with staffing so we would advise you plan and book ahead.
Should be get tested?
Cumbria County Council's Director of Public Health has recommended people take a lateral flow test prior to travelling to Cumbria out of courtesy and respect, see more here
Are you currently open?
Yes, we reopened on April 12th.
Are you accepting new bookings?
Our current booking window allows bookings up to 550 days into the future, and as the demand for holidays in the UK remain high we would recommend booking in advance,
What notice do I need to provided to cancel for a full refund?
You can cancel for any reason for a full refund, we just ask for a minimum of 7 days notice so we can inform the cleaners and update our records.
Will COVID mean my booking will get cancelled?
Unless the government enforces another lockdown or we are unable to clean the cottage your booking will go ahead.
What guarantees can you offer on cleaning?
We work closely with our cleaners to ensure the highest standard of cleaning every time, this is reflected in our high reviews with The Roost and Mountain Cottage averaging 4.8/5 for cleanliness on Airbnb and Pepper Cottage 4.9/5.
Updated 19th December